Help & FAQs

What is the Abound Platform?

Abound uses advanced technologies to aggregate, analyze, and visualize data enabling real-time, intelligent outcome-based results, making buildings more efficient and responsive, while providing occupants with confidence in the health and safety of their labor environments.

How does it work?

The Abound platform consists of two key components:

  • The edge gateway/devices
  • The cloud platform

The Abound onboarding team works with you to deploy the appropriate edge based gateways/drivers to gather data from your building to tag and structure the data.

The cloud platform has a console that can be accessed by authenticated users, for visualizing data points as well as managing places, gateways, and users. The platform provides fine grain control over the data, determining how it can be shared with developers internal to an organization, or to other external business partners.

Where is the platform hosted?

The Abound platform is hosted on public cloud infrastructure located in the continental US.

What data is extracted?

The platform not only integrates with all your building systems including HVAC, IoT Sensors and similar, but also a wide array of enterprise & cloud applications that are used by facilities operations & IT teams.

Where is the data stored?

The data is stored on public cloud infrastructure located in the continental US.

How is the data transmitted from edge to the cloud?

Data is transmitted to the cloud depending on the specific deployment scenario and the practical consideration of the location. Typically we employ one of these methods:

  • Using cellular connectivity from gateway to the cloud
  • Using the local existing WiFi network
  • Through a wired LAN network
  • Through remote VPN

What are the security measures employed to protect my data?

Security is in the DNA of our product. We have paid extra attention to provide end-to-end security in our platform. We would be happy to discuss our security measures with your team upon request.

Who is the typical user of the Abound Platform?

Abound is used by, but not limited to: application developers, data analysts, building facilities operations & management staff (across the customer base of property owners), building operators & tenants, facilities service vendors, system integrators, managed service providers, and many other software vendors that provide applications for the IoT ecosystem.

Who installs the gateway in my building?

If a physical gateway is required, Abound will facilitate the installation of the universal gateway either as self-serve, or through a partner assisted process to ensure it’s installed appropriately and securely.

How much does it cost for the platform?

Please contact the Abound sales team for detailed pricing or fill out the Contact Us form.


Developer FAQ

How do I get a developer account access / API Access?

Every Abound account is able to be enabled for developer/API access. Reach out to our team to learn more.

Does it cost anything to get a developer account?

Please reach out to our team for more information Contact Us form.

What do I get with developer account

You will have access to all production API resources, and access to location data from any organizations where the developer is an authorized user.

What APIs are available on the platform?

Abound provides a single GraphQL API which can be used to access all the spatial and asset data available to you, including “point” data which can be used to create time series data for things like thermostat temperature settings.

What can I do with the Abound APIs?

Develop new applications that leverage data across building sub-systems such as HVAC, Occupancy, Energy, and other IoT Sensors. Use contextual and immediate time series data to extract meaningful statistics. Create new dashboards and derive additional intelligence on existing applications, or feed live data onto existing applications. Develop reporting, analytic and insights for facilities O&M staff (Operations and Maintenance). Build predictive ML/AI models based on building data to optimize repair and maintenance costs. Merge data from multiple sources to create robust building management tools. The possibilities are limitless!

Can I access the platform if I’m located in EU or APAC regions?

If you’re located outside of the United States, different regulations may apply to your use of Abound and the API. Please Contact Us to discuss further.

Can I use the API to access data for more than one location/site/building?

Applications using the Abound API can access location data for any organization where the developer is an authorized user.

I have more questions, how can I reach you?

Please reach out via the Contact Us form. If you have any questions or need assistance, you can also use the Chat Bot in the bottom right of the screen.